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FAQs

Ordering


Just like any site we have built a secure e-shop which is straight forward. We accept PayPal and all major cards including Visa, Mastercard & Amex. We also have Laybuy which is a buy now and pay later option. If you do find any technical issue or for any other help please contactus@squishgifts.com




Dispatch Time


We will dispatch all orders within one to two working days. You will receive a confirmation email as soon as we have handed your Squish Gifts order over to our chosen delivery company.




Missing Item


Missing an item or something broke while it was getting to you? We will investigate and send you a replacement as soon as possible or issue a refund - email us contactus@squishgifts.com




Promo Codes


We offer various promo codes throughout the year. These can be used within the checkout for discounts on your order. Codes have an expiry date and cannot be used after this time. Only one my be used per customer, per order.




Returns, Refunds and Exchanges


For faulty or damaged items, we're happy to accept returns for a full refund or exchange within 28 days of delivery. Simply get in touch via contactus@squishgifts.com and we'll do the rest. If you've simply changed your mind, we're happy to accept returns or exchangs on items within 14 days of delivery. Email us via contactus@squishgifts.com with details and we'll give you the address to post the item back to. Items must be returned in their original packaging, and in a resellable condition. Refunds will only be issued once we have recieved the items, and will take up to 14 days to proccess, depending on the method with which you paid. Please do not send anything to us before we confirm we'll accept it; the item may get lost, and we won't be able to a refund on unexpected items.




Delivery


UK Delivery 3-5 Business Days for £2.50 (FREE when you spend £10 or more) 1-2 Business Days For £4.50 Republic of Ireland Delivery 3-10 Business Days for £7 (FREE if you spend over £30) Currently not live. EU Delivery We're pleased to be shipping to the following EU countries: France, Germany, Spain Italy, Portugal, Denmark, Czechia, Hungary, Netherlands & Belgium. 3-10 Business Days for £9 (FREE if you spend over £40)




Adding a Gift Message


You can send a free personalised gift message with your order. To do so, once you're in your bag, simply click onto "Gift message" before you checkout. If you have missed that you can always contactus@squishgifts.com




Warranties


One year warranties are issued to all our Fresh 'n Rebel products. The warranty period begins on the date of purchase of this product and is valid throughout the EU.

The warranty you are entitled to is in addition to your statutory rights and does not affect them.

The warranty only applies in case of non-commercial use of our products.

The warranty does not cover damage caused by improper use, normal wear and tear, exposure to chemicals, force majeure, or modifications or repairs performed by yourself or third parties. In case we have sold out of the product we will issue you a store credit of the amount paid for you to use in our store. We will always try to have all stock available.




Monthly omni | plans


Monthly omni | plans - Simply sign up and each month you'll receive 1 omni | melts box or a 180ml candle delivered to your door (Depending on your plan) Receiving + Payment After your payment is cleared will will send your subscription within 3 days - You can now choose the day you'd like your subscription to be sent out - unless you need it on a specific date, simply email us and we will arrange this for you. You'll be charged each month on the date that you purchased the subscription. i.e. If you purchased the subscription on the 1st of the month, you will be charged every month thereafter on or around the 1st, depending on if it falls on a business banking day. Pausing your plan Drop us an e-mail to contactus@squishgifts.com and we will pause your subscription until you're ready again. Scents The element of surprise is always fun, however if you message | email us before your next plan date we will send the melt | candle | diffuser you'd like. Cancelling You can cancel your monthly plan at any time. Simply contact us through our chat or email service at contactus@squishgifts.com and we will cancel your plan. Shipping It's free as is everything else regarding shipping on our site. Costs We've made it as simple as possible. omni | melts - £4.99 a month with top up boxes available at just £3. omni | candles - £9.99 a month with a 180ml candle with a top up candle available at just £8.




Yearly omni | plan


Yearly subscription - Simply sign up to our omni | diffusers plan and every 3 months you'll receive a new 140ml diffuser. Receiving + Payment After your payment has cleared will will send your subscription within 3 days - unless you need it on a specific date every 3 months - simply email us and we will arrange this for you. You'll be charged each year on the date that you purchased the subscription. i.e. If you purchased the subscription on the 1st of the January, you will be charged every January untill it has been cancelled. Pausing your plan Drop us an e-mail to contactus@squishgifts.com and we will pause your subscription until you're ready again. Scents The element of surprise is always fun, however if you message | email us before your next shipment we will send the melt | candle | diffuser you'd like (Depending if it is available) that way we're both happy :) Cancelling You can cancel your yearly plan at any time. Simply contact us through our chat or email service at contactus@squishgifts.com and we will cancel your plan. Shipping It's free as is everything else regarding shipping on our site. Costs We've made it as simple as possible. omni | diffusers yearly plan costs £59.99 a year. You will receive 4 diffusers throughout the year with an extra diffuser free of charge whenever you'd like it in the year.




Contact info


We're available through our chat and email services as well as a dedicated phone line. Chat service 9am-9pm Email - Response time - 1-2 hours Phone no - +44 (0)20 8123 2797





 

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